Lowongan Kerja Medan di Berca Hardayaperkasa; Galery Supervisor

Post Date: 12 Jun 2010
If you're looking for a work environment that challenges your mind, rewards your accomplishments and recognizes the value you can add to the team then Berca Hardayaperkasa may be the company for you

Galery Supervisor (Medan & Balikpapan)

Role and Responsibility:

Responsible for availability gallery inventory stock, forecasting etc. This responsibility will report to Area Manager as operation head in area
Attending to customers issues & assisting team members on escalations & customer issues
Responsible for people management and succession planning
Identify skill gaps and work with trainer to close gaps, conduct coaching from time to time to team members
To manage, coach, train and motivate the team, conduct performance evaluation session for Gallery team
Manage shifting of the person in Gallery (7 days/week)
Make sure all gallery operation running well especially on the system operation
Responsible to overlook the performance of CSR
Maintain the subscribers who will disconnection the services
Manage Walk in Center and follow up any complain and request from the subscribers who visit to the Walk in Center
Ensure all documentations (Registration Forms, copy of IC, Service request form and etc) are properly and systematically stored for easy retrieval in the event of the need to produce in court for recovery purposes.
Making sure Gallery collection, reconciliation and send to Finance is on time and accurate
Making sure Gallery is on time for opening & closing

Qualification:

Bachelor degree
At least 2 years of experience in retail/customer service center (preferably in telecommunication service)
Has people management and supervisory skills
Excellent communication English & Bahasa (Dialect is additional)
Candidates must be patient in nature, customer centric, a team player & willing to work on shift

An attractive compensation and benefit package, opportunity for career development awaits the successful candidate. Please submit your application together with a complete resume to:
Recruitment@berca.co.id