Lowongan Kerja di PT. Bank ICBC Indonesia; Customer Service

Post Date: 15 Jun 2010
PT. Bank ICBC Indonesia (ICBC Indonesia) is a subsidiary bank and is 97.83% owned by Industrial and Commercial Bank of China Ltd (ICBC Ltd), the biggest commercial bank in china, has been operating in Indonesia since 2007 with total 12 branches in area of Jakarta, Surabaya and Bandung. ICBC Ltd in 2007 has won various honors such as "Best Bank in China", "Best Trading in the World", "Best Management Company in China" awarded by the magazine Bankers, Global Finance, The Assets, Finance Asia, and was appraised by Economic Observer as "Most Honored Corporation in China". ICBC Indonesia has commitment to build a financial bridge to serve the ever-increasing economic corporation between China and Indonesia and it will also provides quality and diversified financial services to corporate and individual customers in Indonesia and ASEAN. Our motto is, “Your Future is Our Future and Our Future is Your Future”. Due to our growth and expansion, we are seeking for highly talented candidates to fill in our vacant position.

Customer Service
(Sumatera Barat - Medan)

Responsibilities:

To provide information concerning types and advantages of bank’s products according to customer’s needs
To transact the opening and registration of new customer and account giro, saving, education saving and time deposit products without financial transaction including to assist in form filling, tickets and mandatory data completeness of customer
To receive and verification of signature specimen against the original identity
To handle complaint submitted by the customer
To receive Standing Instruction, Bills payment application. Automatic fund transfer, sweep up to account feasibility verification as transaction funding source
To receive inquiry of electronic banking facility and its registration (ATM and Phone Banking)

To serve platform administration of:

To receive customer’s telephones related to transaction and balance information
Revenue stamp supply
To serve cheque book / Giro ticket request and registration and its blockade
Maintenance and storage of ATM card
Delivery of ATM card and its activation
Maintenance and storage of blank Cheque / BG
Bank Draft preparation
Preparation / maintenance of hold statement
To serve counter desk request

Requirements:

Candidate must possess at least a Bachelor's Degree, any field.
Required language(s): Chinese, English
At least 2 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Medan.
Preferably Senior Staffs specializing in Customer Service or equivalent.
Full-Time positions available.

Application should be sent within 10 days from the date of posting. We apologize that only short listed candidates will be notified and no telephone enquiries will be entertained.

Send your application to the address below and please state the job code
HR@ina.icbc.com.cn